Refund & Cancellation Policy
This Refund & Cancellation Policy explains how memberships and sessions with Focused Fitness Personal Training LLC, doing business as Muscle Mommy Coaching ("we," "us," or "our"), can be cancelled and when refunds are available. It forms part of our Terms of Service.
1. 30-day money-back guarantee
We stand behind the coaching. If it isn't right for you within the first 30 days of your first paid month as a new member, let us know and we will refund what you paid for that period. This guarantee applies once, to your first membership, and is our way of making sure you're a genuine fit — no pressure and no hard feelings.
2. Month-to-month memberships
Month-to-month members may cancel at any time by giving us written notice (email is fine) before the next billing draft. Cancelling stops future drafts; it does not refund a draft that has already processed for the current two-week period, and you're welcome to keep training through the period you've paid for.
3. Twelve-month agreements
Twelve-month plans are offered at a reduced rate in exchange for a one-year commitment, and are intended to run for the full term. We handle genuine hardships — such as a documented relocation or medical issue — case by case, in good faith. The 30-day money-back guarantee above still applies to your first month on a twelve-month plan.
4. Sessions do not roll over
Sessions are allotted weekly and expire weekly. If you miss a session, you may book a makeup within the same week or use a drop-in. Unused weekly sessions have no cash value and are not refundable or bankable into a later week.
5. One-time purchases
One-time items such as an initial assessment ("Session Zero") or a drop-in/makeup session may be refunded if you cancel at least 24 hours before the scheduled time. Once the session has been delivered, it is non-refundable.
6. How to request a cancellation or refund
Email 2fpersonaltraining@gmail.com with your name and what you'd like to cancel or refund. We aim to respond within a few business days. Approved refunds are returned to your original payment method through Square, and the time it takes to appear depends on your bank or card issuer.
7. Chargebacks
If you believe you've been charged in error, please contact us first — we'll almost always sort it out quickly. Filing a chargeback without contacting us may result in suspension of your membership while the dispute is reviewed.
8. Changes to this Policy
We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. The version in effect when you enrolled applies to that enrollment.
9. Contact us
Questions? Email 2fpersonaltraining@gmail.com or write to Focused Fitness Personal Training LLC, Maple Lawn, MD.